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Terms & Conditions

Note: These terms and conditions apply to online credit card purchases of silicone tubing only.

PAYMENT TERMS – All online purchases are by Credit Card on Buy-Online page only using 2 Checkout Secure Online purchase system. All prices quoted are in US Funds.

FREIGHT POLICY - All web-site orders are shipped FOB our door, freight prepaid to destination. Insurance coverage for lost or damaged shipments is the responsibility of the customer.

TAXES – We do not collect taxes for US Shipments. For shipments within Canada we are required to collect the following amounts: 8% Provincial sales tax for shipments to Ontario, 15% HST for Shipments to Atlantic Canada, and 5% GST to all Canadian Locations. Please notify us in writing of your exempt status.

WARRANTY – Products manufactured or sold by Allness Silicone Company are warranted to be free from defects in material and workmanship. Any product found to carry such defects will be replaced without charge for 3 months from date of delivery. This warranty is limited only to the replacement of Allness Silicone Company products, item for item, which after examination by Allness Silicone Company are deemed defective. Allness Silicone Company specifically disclaims any other liability. Data supplied is provided as a helpful guideline and is believed to be reliable; however, nothing stated shall constitute a guarantee, recommendation, or warranty for any application.

RETURNED GOODS AND REFUNDS - We will happily accept returns for items ordered and paid for on our web-site, for a full refund (or if the customer prefers, a replacement) providing:

1) The item is not damaged or altered and is in 100% re-saleable condition

2)  We receive notice from the customer within 2 business days of receipt of the shipment, by telephone, fax or email of their intent to return the item.  At that time the customer will be issued a unique Return Goods Authorization number (RGA). This number is to be noted on all shipping documents.

3)  We receive the item at our location within 5 business days of the customer’s advice of the intent to return the item. The refund will then be issued within 2 business days of the return.

This policy applies only to items that can be ordered and paid for on our web-site. 
This policy does not apply to any custom orders or items not ordered and paid for on this web site.

EXPORT SALES (outside North America) - All prices quoted and monies due are in US Funds. Payment may be made by one of the following methods: 1) Payment in advance either by Bank Draft, Cashiers Check, Money Order or wire transfer; 2) VISA, MasterCard, or American Express; 3) Irrevocable letter of credit. Open account terms may be extended after experience. Custom extruded or fabricated orders require full payment with the placement of the order and are non-cancelable and non-returnable.

CONFIDENTIALITY - All quotations, purchase orders, and other business transactions are considered confidential and should not be shared with individuals outside either organization.